Last updated February 02, 2022.
When a client accepts a proposal for a fixed-price project, the client makes a guarantee payment. This payment remains with CRAB CORNER until the project is completed and the client releases the payment to the professional.
If any problem occurs with the project, the project may be canceled. In this case, the value that is still in guarantee in the platform, that is the value that has not been released to the professional by the client, maybe refunded to the client.
In the case of a cancellation with restitution to the client, by process, this value will remain as a credit in the client’s CRAB CORNER account. At this point, the customer may choose to use the value as a credit in future contracts or request a refund of this value.
In case the customer opts for a refund of the balance in the account, the refund will be made according to the payment method used in the initial transaction of this payment.
When the refund is not possible, either because the payment is over 180 days or because the method used does not allow the refund option, we can offer the client any of the professionals’ withdrawal methods as a refund option.
In this case, the client may opt for a local bank transfer, withdrawal through PayPal and we can also offer the transfer of the value to the client’s Mercado Pago account. It is important to clarify that, in all cases, the costs of withdrawal by any method are the responsibility of the client. In none of these cases will CRAB CORNER be responsible for these costs.
Whenever a refund is requested, we will refund the total value that the client has in his account. CRAB CORNER does not retain any value and we do not charge a refund fee.
ATTENTION: When a project is terminated by mediation, arbitration, or dispute, CRAB CORNER’s 4.5% service fee will not be refunded.
It is important to remember that refunds are only possible on fixed-price projects or for aggregate funds. Hourly projects do not work with guarantee payments and therefore work differently. In hourly projects, it is not possible to receive reimbursement for hours recorded, approved, and paid by the client.